As entrepreneurs, communication skills are very important in our day to day business activities. The ways we establish positive relationship determine our success in business. Many people communicate but not everybody can communicate effectively.
Effective communication is about getting your message across clearly and kindly, so that the recipient know just what you mean and can respond in similar clarity. Communication skills create positive image of you and your company which will attract better business relationships, it help you not to overlook information that may be crucial for making better business decision, it also reduce the risk of misunderstanding customers and make people you work with feel at ease.
Steps to develop effective communication skills
Clarity – have a proper understanding of what you are about to communicate, to avoid being misunderstood by your customers.
Politeness – courtesy in your manner of approach to people, the way you address people matters in business, be careful of how you use your words.
Consideration – always put the interest of your customers at heart, make sure they are satisfied.
Bridle your tongue – be careful with the way you talk, because great deal is conveyed in just few words, try to be brief and straight to the point; More of action less talk.
Entrepreneurs need to focus on building effective communication skills, which is essential for developing good relationship that will lead to the achievement of organizational goals and objectives. We cannot always build the future but we can build effective communication skills for our business.